Name: The Old Custom House
Address: South Quay,, Padstow, Cornwall, PL288BL
Price range: US$198+
Rating: 7.9

The Old Custom House Hotel Padstow Fast Food photo

The Old Custom House Hotel Padstow Room photo

The Old Custom House Hotel Padstow Macro Details photo

Key details

About the Hotel

South Quay,, Padstow, PL288BL

Next to Padstow Harbour

Great

8.3

9.0

/10

4.2

4.3

Loved by The Old Custom House guests

Harbour view

Comfortable bed

Friendly staff

Delicious breakfast

"It has the best view across the harbour from room 10 and room 1 is also really beautiful with its roll top bath and separate shower area."

Sammie H from United Kingdom

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"The room had a bag for our dog, and us including the local lager and beer."

Mr_PWUE from United Kingdom

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"We had a lovely stay especially the room (no.10) we were given overlooking the harbour."

Colin

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Historic harbour-front hotel in Padstow overlooking medieval harbour

Location

The Old Custom House sits on Padstow's South Quay, overlooking the medieval harbour and the Camel Estuary. The hotel is less than a 5-minute walk from Padstow's town centre with local shops and art galleries. The Camel Estuary offers water sports, and boat trips are available from the harbour.

Rooms

The hotel offers 25 rooms, some with views of the harbour or the estuary. Each room has satellite TV, free WiFi, and a hairdryer. Guests receive luxury toiletries from Land and Water, plus tea and coffee facilities.

Dining

The Old Custom House Restaurant serves fresh local fish and seafood with seasonal menus. Breakfasts are award-winning and include a full Cornish with hogs pudding. The bar offers local real ales, hearty pub food, and a sunny conservatory dining area.

Pet-friendly & Family Amenities

The hotel is dog-friendly with pet bowls, doggy bags, treats, and dog beer provided. Kids' meals are available, and the hotel has a family-friendly atmosphere. A beauty salon on-site offers pampering services for guests.

Entertainment & Activities

Live music is held in the bar on some evenings. Guests can enjoy fishing trips and water sports from the harbour. The hotel's location on the South West Coast Path offers coastal walks.

Highlights

Location: Padstow's South Quay, overlooking medieval harbour

Rooms: 25 rooms with harbour or estuary views

Dining: Award-winning breakfasts and fresh local seafood

Pets: Dog-friendly with pet bowls, treats, and dog beer

Wellness: On-site beauty salon

Activities: Live music, boat trips, coastal walks

Must-do experiences

Savor fresh crab at Rick Stein's Seafood Restaurant on the harbor.
Explore Padstow's charming streets and discover hidden art galleries.
Visit the Padstow Museum for insights into our local maritime history.
Stroll to the scenic Camel Trail for biking and stunning river views.
Enjoy a traditional Cornish pasty from The Chough Bakery on Church Street.

Select your preferred room

Choose from standard rooms, family suites, or deluxe options — with breakfast and flexible rates

Cosy Double
2 persons
7 m²
1 Double bed
Heating
Shower
room details
Standard Twin
2 persons
16 m²
2 Single beds
Heating
Shower
room details
Signature Double
2 persons
16 m²
1 Double bed
Heating
Shower
room details

Show all rooms

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Hotel facilities and services

Each hotel provides modern amenities for a relaxing and pleasant stay

Facilities: Great

8.2/10Review score

General

No smoking on site
No pets allowed
Security
Adults only
Barber shop
Smoke detectors
Fire extinguishers
Key access

Services

Pet amenities available
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Special diet menus

Children

Children's menu

Room features

Free Wi-Fi in rooms
Heating
Tea and coffee facilities
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At The Old Custom House, guests can indulge in a delightful array of culinary offerings that capture the heart and soul of Cornwall. From picturesque views over Padstow's South Quay to menus showcasing local seafood and seasonal ingredients, each dining experience is thoughtfully crafted to please every palate.

The Old Custom House Hotel Padstow Restaurant photo

Cally Oyster Bar and Grill

Seafood and British

Ambiance

Family-friendly and traditional, with stunning views across the quay

Key Offerings

An extensive menu highlighting fresh, locally caught fish, handcrafted cocktails, and daily specials that change with the tides. Guests can pair their meals with a selection of award-winning beers and West Country ciders.

Reservation

Recommended

Lunch and Dinner: 12:00 - 21:00, daily

Pescadou

British Seafood

Ambiance

Casual dining with a cozy, welcoming environment

Key Offerings

Focus on fresh, local produce and seafood directly sourced from the quay, alongside vegetarian, vegan, and gluten-free options to cater to all dietary preferences.

Reservation

Recommended

Lunch and Dinner: 12:00 - 21:00, daily

The Old Custom House Location

South Quay,, Padstow, PL288BL

Map view

City landmarks

Historic Site

Prideaux Place Temple

670 m

Landmark

cycle trail

690 m

Store

St Enodoc Golf Club

1.96 km

Beach

St Georges Cove

1.35 km

Church

St Michael's Church

1.87 km

Church

St Enodoc Church

2.2 km

Beach

Rock Beach

1.72 km

Landmark

Sir John Betjeman Walk

2.36 km

Landmark

Daymer Bay

2.16 km

Beach

Hawker's Cove

2.23 km

Beach

Butterhole Beach

2.71 km

Landmark

Porteath Bee Centre

3 km

Landmark

Stepper Point

3.19 km

Bay

Trevone Bay

3.2 km

Bay

Newtrain Bay

3.46 km

Landmark

Whitewater Gallery

3.82 km

Nearby

School Hill

Padstow Harbour

350 m

Aquarium

National Lobster Hatchery

20 m

Museum

Padstow Museum

340 m

Padstow Harbour South West Coast Path Walk

Padstow and Stepper Point Walk

450 m

Church

Church of St Petroc

420 m

Museum St. Clifton

Portside Gallery

170 m

Restaurants

Old Custom House Inn Restaurant

10 m

Inn Restaurant South Quay

The Basement

50 m

11 Broad Street

The Harbour Inn

30 m

Strand Street

Cherry Trees Coffee House

110 m

West Quay The Strand

St Petroc's Bistro

100 m

4 New Street

BinTwo

70 m

South Quay

Pucelli's

100 m

The Quay First Floor

Ruby's Bar

80 m

18 Broad Street

Embers Wood Fired Pizza

130 m

16 Market Place

Explore Padstow

Experience Padstow

Padstow Harbour

5 minutes' walk

Picturesque harbor with fishing boats and charming shops. Ideal for a scenic stroll or enjoying harbor views.

National Lobster Hatchery

1 minute' walk

Marine conservation center focused on lobsters. Features informative exhibits and the chance to view the hatchery process.

Prideaux Place Temple

8 minutes' walk

Historic manor house with beautiful gardens. Offers guided tours and showcases local history and stunning architecture.

Padstow Museum

5 minutes' walk

Local history museum displaying artifacts and stories of Padstow. Free admission on certain days, enriching for all ages.

Camel Creek Adventure Park

13 minutes' drive

Family-friendly theme park with rides and animal encounters. Seasonal events available; ideal for thrill-seekers and families.

Padstow and Stepper Point Walk

6 minutes' walk

Scenic coastal walk offering stunning views and wildlife. Perfect for hikers and nature lovers looking for relaxation.

Cycle Trail

9 minutes' walk

Biking path along the coast. Bike rentals available nearby, ideal for exploring Padstow's charming surroundings.

Old Custom House Inn Restaurant

1 minute' walk

Serves traditional British cuisine with a twist. Cozy atmosphere; reservations recommended for peak times.

The Harbour Inn

1 minute' walk

Casual dining by the water, known for fresh seafood and local ales. Family-friendly and relaxed environment.

St Petroc's Bistro

2 minutes' walk

Offers contemporary local dishes in a stylish setting. Focus on fresh, local ingredients; perfect for couples.

Cherry Trees Coffee House

2 minutes' walk

Charming cafe famous for homemade cakes and specialty coffees. Great for breakfast or a relaxed afternoon snack.

The Basement

1 minute' walk

Trendy bar offering live music and a vibrant atmosphere. Hosts weekly quiz nights and local band performances.

Padstow Film Club

5 minutes' walk

Screenings of independent and classic films in a community setting. Family-friendly events held regularly.

Getting around the city

City Centre
Padstow 5 min · 400 m
Airports
Newquay (NQY) 27 min · 17.9 km
Penzance (PZE) 112 min · 74.4 km

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Property information and rules

Check-in

from 16:00-21:00

Check-out

from 08:00-11:00

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

The hotel offers a full breakfast at the price of GBP 15.0 per person.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Number of rooms:

Guest ratings and detailed reviews

Feedback about The Old Custom House from previous guests about their experience.

Review summary

Based on recent reviews

The Old Custom House, situated in the heart of Padstow, is often praised for its fantastic location near the harbor, making it ideal for exploring the village and enjoying scenic walks. Many guests find the rooms comfortable and spacious, with some offering lovely views of the estuary. While some guests have noted the carpets on the stairs and paint looking worn, the hotel generally offers a delightful dining experience, especially the breakfast, and a cozy bar area for evening relaxation, providing good value for money.

Review score

Based on 5 verified reviews

7.9 /10

Very good

100%

Recommend

Location

9.7/10

Staff

9.1/10

Free Wi-Fi

7.2/10

Value for money

7.9/10

Pros

Comfortable beds

Perfect location

Friendly staff

Extensive breakfast

Soft bed

Cons

Shower temperature

Closed salon

benjamin from united kingdom

Family with children

standard double

3 nights in November 2025

Reviewed: January 02, 2026

8.5/10

solid stay near the harbor

comfortable bed great toiletries attentive staff fresh breakfast

the room had a comfortable bed and the included toiletries smelled great. i had a table booked for lunch and the staff handled our big group well. breakfast was cooked fresh and tasted great, it was the best on my uk trip. the location is fabulous and the atmosphere is cute.

carpets on the stairs seemed threadbare though, and the paint looked worn.

Location

9/10

the hotel benefits from its central location, right next to the harbor. it provides easy access to local attractions. the immediate proximity to the water enhances the overall experience.

Rooms

8/10

the rooms offer a bright atmosphere and good facilities! each room provides a comfortable bed. the lighting in the rooms is adequate and aids in creating a relaxed environment.

0 Helpful

robert from united kingdom

Single

standard double

4 nights in November 2025

Reviewed: December 03, 2025

9.0/10

fantastic harbour stay

harbour location helpful staff window seat great meal

the location was fantastic, right by the harbour. i found the staff very helpful and pleasant. the breakfast was very good (especially the window seat with harbour views). the meal on my first night was a great start to the stay.

Rooms

8/10

my standard double room offered decent facilities. the room was clean and quite spacious, providing ample space for luggage. i appreciated the nice view from my double aspect window.

Dining

9/10

the breakfast selection was excellent, with many choices available. i loved the flavour and range of options on offer each morning. the bar food was very good.

Facilities

9/10

the hotel provided convenient access to the harbour. there was a wide selection of drinks, including british-made lagers. the hotel is located near the camel valley bike trail.

Location

10/10

the hotel enjoys a great position by the harbour area. it is situated in the middle of the village, convenient for exploring. the location provides good access to coastal paths.

0 Helpful

Evelyn from United Kingdom

Single

Standard Double

3 nights in November 2025

Reviewed: November 16, 2025

9/10

harbor stay

great location harborside view coffee making good breakfast

location was really great and it was near the harbourside. my room included harbor view. i liked i had tea and coffee making things. they gave a good breakfast, it had selection i expect.

the stair carpet needs work, it was a bit worn.

Dining

9/10

breakfast included a good selection. it had the traditional options you like. i had hog's pudding with my full cornish breakfast. the restaurant looked a bit dark. i did not eat dinner there.

0 Helpful

Matthew from United Kingdom

Single

Standard Double

3 nights in October 2025

Reviewed: November 11, 2025

6/10

basic stay with some issues

dated room noise disruption

the room felt quite dated and was smaller than i expected. the decor was tired, with cracked and damaged paint. i also found the noise from nearby pubs disruptive at night. it made it difficult to sleep well, especially with the windows open.

0 Helpful

sebastian from germany

Single

standard double

4 nights in June 2026

Reviewed: September 03, 2025

7/10