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From178US$ /night
Check-in
13Dec2025Select date
Check-out
14Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

South Quay,, Padstow, United Kingdom, PL288BL
-
Next to Padstow Harbour
Perfect
8.4
9.1
/10
3.8
4.4
/5

Location

The Old Custom House is strategically positioned on Padstow's South Quay, providing guests with scenic views of the working harbour. This prime location offers direct access to local shops, galleries, and renowned restaurants. The establishment's close proximity to the coast facilitates various water-based activities and exploration of the picturesque Camel Estuary.

Dining

Dining at The Old Custom House showcases an array of culinary delights crafted from the freshest seasonal ingredients. The on-site pub offers award-winning beers, West Country ciders, and a selection of fine wines by the glass, alongside a menu featuring traditional pub classics and contemporary dishes. Guests can enjoy meals and drinks while taking in the fantastic views of Padstow's harbour.

Accommodation

The hotel offers 23 en-suite rooms that blend character with contemporary design and overlook the scenic waterfront. Each room provides essential comforts and luxury toiletries set in a beautifully listed building located right on the quay. Guests can expect a comfortable night's sleep before embarking on their daily adventures around Padstow.

Pet-Friendly Amenities

The Old Custom House welcomes well-behaved dogs in specially selected rooms for an additional fee. Dogs are also allowed in the main bar area, making it easy for guests to include their furry companions during their stay. This accommodation choice provides a way for families to enjoy vacations together while exploring Padstow.

Events and Celebrations

The hotel offers versatile spaces suitable for a variety of events, accommodating groups of different sizes. The function area is equipped with necessary amenities to ensure smooth operations for gatherings, from family celebrations to corporate meetings. Seasonal festivities are also organized, including special menus during Christmas to create memorable experiences.

Highlights

Location: Padstow's South Quay with scenic views

Dining: Traditional pub classics and contemporary dishes

Accommodation: 23 en-suite rooms overlooking the harbour

Pet-Friendly: Dogs allowed, with designated rooms and areas

Must-do experiences

  • Savor fresh crab at Rick Stein's Seafood Restaurant on the harbor.
  • Explore Padstow's charming streets and discover hidden art galleries.
  • Visit the Padstow Museum for insights into our local maritime history.
  • Stroll to the scenic Camel Trail for biking and stunning river views.
  • Enjoy a traditional Cornish pasty from The Chough Bakery on Church Street.
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Select your preferred room

Choose from standard rooms, family suites, or deluxe options — with breakfast and flexible rates
Twin Room
2 persons
16 m² 
2 Single beds
Shower
Heating
Double Room Town View
2 persons
16 m² 
1 Double bed
Shower
Heating
Double Room
2 persons
16 m² 
1 Double bed
Shower
Heating
Standard Double Room
2 persons
15 m² 
1 Double bed
Shower
Heating
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Hotel facilities and services

Each hotel provides modern amenities for a relaxing and pleasant stay

General

  • No smoking on site
  • Free Wi-Fi
  • No pets allowed
  • Security
  • Adults only
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key access

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Pet amenities available
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Children

  • Children's menu

Room features

  • Heating
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Washing machine
  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • CD player
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

At The Old Custom House, guests can indulge in a delightful array of culinary offerings that capture the heart and soul of Cornwall. From picturesque views over Padstow's South Quay to menus showcasing local seafood and seasonal ingredients, each dining experience is thoughtfully crafted to please every palate.
The Old Custom House Hotel Padstow Restaurant photo
The Old Custom House Hotel Padstow Restaurant photo
The Old Custom House Hotel Padstow Restaurant photo

Cally Oyster Bar and Grill

Seafood and British
Ambiance
Family-friendly and traditional, with stunning views across the quay
Key Offerings
An extensive menu highlighting fresh, locally caught fish, handcrafted cocktails, and daily specials that change with the tides. Guests can pair their meals with a selection of award-winning beers and West Country ciders.
Reservation
Recommended
Lunch and Dinner: 12:00 - 21:00, daily

Pescadou

British Seafood
Ambiance
Casual dining with a cozy, welcoming environment
Key Offerings
Focus on fresh, local produce and seafood directly sourced from the quay, alongside vegetarian, vegan, and gluten-free options to cater to all dietary preferences.
Reservation
Recommended
Lunch and Dinner: 12:00 - 21:00, daily

Location

South Quay,, Padstow, United Kingdom, PL288BL
Map view
South Quay,, Padstow, United Kingdom, PL288BL
Nearby
School Hill
Padstow Harbour
350 m
Aquarium
National Lobster Hatchery
20 m
Museum
Padstow Museum
340 m
Padstow Harbour South West Coast Path Walk
Padstow and Stepper Point Walk
450 m
Church
Church of St Petroc
420 m
Museum St. Clifton
Portside Gallery
170 m
Restaurants
Old Custom House Inn Restaurant
10 m
Inn Restaurant South Quay
The Basement
50 m
11 Broad Street
The Harbour Inn
30 m
Strand Street
Cherry Trees Coffee House
110 m
West Quay The Strand
St Petroc's Bistro
100 m
4 New Street
BinTwo
70 m
South Quay
Pucelli's
100 m
The Quay First Floor
Ruby's Bar
80 m
18 Broad Street
Embers Wood Fired Pizza
130 m
16 Market Place
Explore Padstow
Experience Padstow
Top Attractions
Activities
Dining
Entertainment
Padstow Harbour
Padstow Harbour
5 minutes' walk
Picturesque harbor with fishing boats and charming shops. Ideal for a scenic stroll or enjoying harbor views.
National Lobster Hatchery
National Lobster Hatchery
1 minute' walk
Marine conservation center focused on lobsters. Features informative exhibits and the chance to view the hatchery process.
Prideaux Place Temple
Prideaux Place Temple
8 minutes' walk
Historic manor house with beautiful gardens. Offers guided tours and showcases local history and stunning architecture.
Padstow Museum
Padstow Museum
5 minutes' walk
Local history museum displaying artifacts and stories of Padstow. Free admission on certain days, enriching for all ages.
Camel Creek Adventure Park
Camel Creek Adventure Park
13 minutes' drive
Family-friendly theme park with rides and animal encounters. Seasonal events available; ideal for thrill-seekers and families.
Padstow and Stepper Point Walk
Padstow and Stepper Point Walk
6 minutes' walk
Scenic coastal walk offering stunning views and wildlife. Perfect for hikers and nature lovers looking for relaxation.
Cycle Trail
9 minutes' walk
Biking path along the coast. Bike rentals available nearby, ideal for exploring Padstow's charming surroundings.
Old Custom House Inn Restaurant
Old Custom House Inn Restaurant
1 minute' walk
Serves traditional British cuisine with a twist. Cozy atmosphere; reservations recommended for peak times.
The Harbour Inn
The Harbour Inn
1 minute' walk
Casual dining by the water, known for fresh seafood and local ales. Family-friendly and relaxed environment.
St Petroc's Bistro
St Petroc's Bistro
2 minutes' walk
Offers contemporary local dishes in a stylish setting. Focus on fresh, local ingredients; perfect for couples.
Cherry Trees Coffee House
Cherry Trees Coffee House
2 minutes' walk
Charming cafe famous for homemade cakes and specialty coffees. Great for breakfast or a relaxed afternoon snack.
The Basement
The Basement
1 minute' walk
Trendy bar offering live music and a vibrant atmosphere. Hosts weekly quiz nights and local band performances.
Padstow Film Club
5 minutes' walk
Screenings of independent and classic films in a community setting. Family-friendly events held regularly.
Getting around the city
City Centre
Padstow5 min  ·  400 m
Airports
Newquay Cornwall International Airport (NQY)27 min  ·  17.9 km
Penzance (PZE)112 min  ·  74.4 km
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Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
is available in for free.
Breakfast
The hotel The Old Custom House serves a full breakfast for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Number of rooms:
24
FAQs
About The Old Custom House
What time is check-in and check-out at The Old Custom House?
Check-in is at 15:00 and check-out is by 10:00.
Which popular attractions are close to The Old Custom House?
Nearby attractions include Padstow Harbour (0.3 km), the National Lobster Hatchery (0.5 km), and Brea Beach (1 km).
What dining options are available at The Old Custom House?
The hotel features an on-site restaurant serving fresh, locally sourced seafood and a cozy bar offering traditional pub meals.
Does The Old Custom House have Wi-Fi access?
Free Wi-Fi is available throughout the property.
What is the distance from The Old Custom House to the nearest beach?
The nearest beach, Brea Beach, is approximately 2 km away.
What amenities are included in the rooms at The Old Custom House?
Room amenities include a flat-screen TV, tea/coffee facilities, and a hairdryer.
What recreational activities can be enjoyed near The Old Custom House?
Guests can enjoy crabbing, boat trips, and scenic walks along the Camel Estuary.
Is there a bar available at The Old Custom House?
Yes, the hotel features a large bar serving local real ales and hearty pub food.
What type of breakfast is served at The Old Custom House?
The hotel serves an award-winning breakfast including a freshly cooked full English breakfast.
What is the closest public transport option to The Old Custom House?
Padstow Terminus bus stop is located just near the hotel.
Does The Old Custom House offer any beauty services?
An on-site beauty salon is available for guests seeking pampering services.
What are the unique features of The Old Custom House?
The hotel is known for its unique historical architecture and cozy décor.

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