What time is check-in and check-out at The Old Custom House?
Check-in is at 15:00 and check-out is by 10:00.
75 photos
THE OLD CUSTOM HOUSE, Padstow
198US$
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Key details
About the Hotel
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
- Next to Padstow Harbour
Great
8.5
9.0
4.1
4.3
Loved by The Old Custom House Hotel guests
"It has the best view across the harbour from room 10 and room 1 is also really beautiful with its roll top bath and separate shower area."
"The room had a bag for our dog, and us including the local lager and beer."
"We had a lovely stay especially the room (no.10) we were given overlooking the harbour."
Location
The Old Custom House is situated right on
Dining
The hotel showcases a range of dining options, including the contemporary pub which emphasizes locally sourced ingredients. Guests can indulge in
Rooms
With 23 boutique en-suite bedrooms, The Old Custom House blends character with contemporary design. Every room includes
Pet-Friendly Policies
A select number of rooms at the hotel welcome well-behaved dogs, making it easy for guests to include their pets during their stay. Dogs are allowed in the main bar area, allowing for a shared experience with their owners. An additional charge of £15 per night is applicable for canine companions.
Events and Celebrations
The hotel provides versatile spaces suitable for various events, from intimate gatherings to larger celebrations. Seasonal options for celebrations, such as Christmas meals and festive breaks, promote social gatherings with friends and family. Functions can be tailored with specific requests to enhance the experience.
Highlights
Location: Padstow's South Quay, near local shops
Dining: Contemporary pub with seasonal menus
Rooms: 23 en-suite boutique bedrooms
Pet-Friendly: Dog Allowed in Bar Area
Must-do experiences
- Savor fresh crab at Rick Stein's Seafood Restaurant on the harbor.
- Explore Padstow's charming streets and discover hidden art galleries.
- Visit the Padstow Museum for insights into our local maritime history.
- Stroll to the scenic Camel Trail for biking and stunning river views.
- Enjoy a traditional Cornish pasty from The Chough Bakery on Church Street.
View all
Select your preferred room
Choose from standard rooms, family suites, or deluxe options — with breakfast and flexible rates
Standard Twin
2 persons
16 m²
2 Single beds
Shower
Heating
room details
Signature Twin
2 persons
16 m²
2 Single beds
Shower
Heating
room details
Signature Double
2 persons
16 m²
1 Double bed
Shower
Heating
room details
Standard Double
2 persons
16 m²
1 Double bed
Shower
Heating
room details
Show all roomsLess
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Hotel facilities and services
Each hotel provides modern amenities for a relaxing and pleasant stay
General
- No smoking on site
- No pets allowed
- Security
- Adults only
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
- Dryer
Services
- Pet amenities available
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Children
- Children's menu
Room features
- Free Wi-Fi in rooms
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At The Old Custom House, guests can indulge in a delightful array of culinary offerings that capture the heart and soul of Cornwall. From picturesque views over Padstow's South Quay to menus showcasing local seafood and seasonal ingredients, each dining experience is thoughtfully crafted to please every palate.
Cally Oyster Bar and Grill
Seafood and British
Ambiance
Family-friendly and traditional, with stunning views across the quay
Key Offerings
An extensive menu highlighting fresh, locally caught fish, handcrafted cocktails, and daily specials that change with the tides. Guests can pair their meals with a selection of award-winning beers and West Country ciders.
Reservation
Recommended
Lunch and Dinner: 12:00 - 21:00, daily
Pescadou
British Seafood
Ambiance
Casual dining with a cozy, welcoming environment
Key Offerings
Focus on fresh, local produce and seafood directly sourced from the quay, alongside vegetarian, vegan, and gluten-free options to cater to all dietary preferences.
Reservation
Recommended
Lunch and Dinner: 12:00 - 21:00, daily
The Old Custom House Hotel Location
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
Map view
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
City landmarks
Historic Site
Prideaux Place Temple
670 m
Landmark
cycle trail
690 m
Store
St Enodoc Golf Club
2.0
km
Beach
St Georges Cove
1.4
km
Church
St Michael's Church
1.9
km
Church
St Enodoc Church
2.2
km
Beach
Rock Beach
1.7
km
Landmark
Sir John Betjeman Walk
2.4
km
Landmark
Daymer Bay
2.2
km
Beach
Hawker's Cove
2.2
km
Beach
Butterhole Beach
2.7
km
Landmark
Porteath Bee Centre
3.0
km
Landmark
Stepper Point
3.2
km
Bay
Trevone Bay
3.2
km
Bay
Newtrain Bay
3.5
km
Landmark
Whitewater Gallery
3.8
km
Landmark
Polzeath Beach
4.1
km
Park
Camel Creek Adventure Park
5.7
km
Landmark
Harlyn Bay Beach
4.4
km
Landmark
Padstow Maize Maze
4.5
km
Church
St Minver Church
4.9
km
Landmark
St Merryn Steam & Vintage Rally
4.8
km
Landmark
Trevose Head Circular Walk
6.9
km
Nearby
School Hill
Padstow Harbour
350 m
Aquarium
National Lobster Hatchery
20 m
Museum
Padstow Museum
340 m
Padstow Harbour South West Coast Path Walk
Padstow and Stepper Point Walk
450 m
Church
Church of St Petroc
420 m
Museum St. Clifton
Portside Gallery
170 m
Restaurants
Old Custom House Inn Restaurant
10 m
Inn Restaurant South Quay
The Basement
50 m
11 Broad Street
The Harbour Inn
30 m
Strand Street
Cherry Trees Coffee House
110 m
West Quay The Strand
St Petroc's Bistro
100 m
4 New Street
BinTwo
70 m
South Quay
Pucelli's
100 m
The Quay First Floor
Ruby's Bar
80 m
18 Broad Street
Embers Wood Fired Pizza
130 m
16 Market Place
Explore Padstow
Experience Padstow
Padstow Harbour
5 minutes' walk
Picturesque harbor with fishing boats and charming shops. Ideal for a scenic stroll or enjoying harbor views.
National Lobster Hatchery
1 minute' walk
Marine conservation center focused on lobsters. Features informative exhibits and the chance to view the hatchery process.
Prideaux Place Temple
8 minutes' walk
Historic manor house with beautiful gardens. Offers guided tours and showcases local history and stunning architecture.
Padstow Museum
5 minutes' walk
Local history museum displaying artifacts and stories of Padstow. Free admission on certain days, enriching for all ages.
Camel Creek Adventure Park
13 minutes' drive
Family-friendly theme park with rides and animal encounters. Seasonal events available; ideal for thrill-seekers and families.
Padstow and Stepper Point Walk
6 minutes' walk
Scenic coastal walk offering stunning views and wildlife. Perfect for hikers and nature lovers looking for relaxation.
Old Custom House Inn Restaurant
1 minute' walk
Serves traditional British cuisine with a twist. Cozy atmosphere; reservations recommended for peak times.
The Harbour Inn
1 minute' walk
Casual dining by the water, known for fresh seafood and local ales. Family-friendly and relaxed environment.
St Petroc's Bistro
2 minutes' walk
Offers contemporary local dishes in a stylish setting. Focus on fresh, local ingredients; perfect for couples.
Cherry Trees Coffee House
2 minutes' walk
Charming cafe famous for homemade cakes and specialty coffees. Great for breakfast or a relaxed afternoon snack.
The Basement
1 minute' walk
Trendy bar offering live music and a vibrant atmosphere. Hosts weekly quiz nights and local band performances.
Getting around the city
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Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel The Old Custom House serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
25
Guest ratings and detailed reviews
Feedback about The Old Custom House Hotel from previous guests about their experience.
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Pros
Comfortable beds
Perfect location
Friendly staff
Extensive breakfast
Soft bed
Cons
Shower temperature
Closed salon
Guest reviewsbased on 797 reviews
benjamin from united kingdom
Family with children
standard double
3 nights in November 2025
|
Reviewed:January 02, 2026
8.5/10
solid stay near the harbor
comfortable bedgreat toiletriesattentive stafffresh breakfast
the room had a comfortable bed and the included toiletries smelled great. i had a table booked for lunch and the staff handled our big group well. breakfast was cooked fresh and tasted great, it was the best on my uk trip. the location is fabulous and the atmosphere is cute.
carpets on the stairs seemed threadbare though, and the paint looked worn.
Location
9/10
the hotel benefits from its central location, right next to the harbor. it provides easy access to local attractions. the immediate proximity to the water enhances the overall experience.
Rooms
8/10
the rooms offer a bright atmosphere and good facilities! each room provides a comfortable bed. the lighting in the rooms is adequate and aids in creating a relaxed environment.
0 Helpful
|
robert from united kingdom
Single
standard double
4 nights in November 2025
|
Reviewed:December 03, 2025
9.0/10
fantastic harbour stay
harbour locationhelpful staffwindow seatgreat meal
the location was fantastic, right by the harbour. i found the staff very helpful and pleasant. the breakfast was very good (especially the window seat with harbour views). the meal on my first night was a great start to the stay.
Rooms
8/10
my standard double room offered decent facilities. the room was clean and quite spacious, providing ample space for luggage. i appreciated the nice view from my double aspect window.
Dining
9/10
the breakfast selection was excellent, with many choices available. i loved the flavour and range of options on offer each morning. the bar food was very good.
Facilities
9/10
the hotel provided convenient access to the harbour. there was a wide selection of drinks, including british-made lagers. the hotel is located near the camel valley bike trail.
Location
10/10
the hotel enjoys a great position by the harbour area. it is situated in the middle of the village, convenient for exploring. the location provides good access to coastal paths.
0 Helpful
|
Evelyn from United Kingdom
Single
Standard Double
3 nights in November 2025
|
Reviewed:November 16, 2025
9/10
harbor stay
great locationharborside viewcoffee makinggood breakfast
location was really great and it was near the harbourside. my room included harbor view. i liked i had tea and coffee making things. they gave a good breakfast, it had selection i expect.
the stair carpet needs work, it was a bit worn.
Dining
9/10
breakfast included a good selection. it had the traditional options you like. i had hog's pudding with my full cornish breakfast. the restaurant looked a bit dark. i did not eat dinner there.
0 Helpful
|
Matthew from United Kingdom
Single
Standard Double
3 nights in October 2025
|
Reviewed:November 11, 2025
6/10
basic stay with some issues
dated roomnoise disruption
the room felt quite dated and was smaller than i expected. the decor was tired, with cracked and damaged paint. i also found the noise from nearby pubs disruptive at night. it made it difficult to sleep well, especially with the windows open.
0 Helpful
sebastian from germany
Single
standard double
4 nights in June 2025
|
Reviewed:September 03, 2025
7/10
harbor viewhelpful receptionistessential equipmenttired roomcramped shower roompoor communication
my room had an amazing view of the harbor. it was fine!!! the receptionist carried my case to the top floor. the rooms had everything i needed.
The room looked a bit tired. the shower room was cramped. There was no pressure in the shower. the hotel didn't ask how our stay was.
0 Helpful
FAQs
About The Old Custom House
Which popular attractions are close to The Old Custom House?
Nearby attractions include Padstow Harbour (0.3 km), the National Lobster Hatchery (0.5 km), and Brea Beach (1 km).
What dining options are available at The Old Custom House?
The hotel features an on-site restaurant serving fresh, locally sourced seafood and a cozy bar offering traditional pub meals.
Does The Old Custom House have Wi-Fi access?
Free Wi-Fi is available throughout the property.
What is the distance from The Old Custom House to the nearest beach?
The nearest beach, Brea Beach, is approximately 2 km away.
What amenities are included in the rooms at The Old Custom House?
Room amenities include a flat-screen TV, tea/coffee facilities, and a hairdryer.
What recreational activities can be enjoyed near The Old Custom House?
Guests can enjoy crabbing, boat trips, and scenic walks along the Camel Estuary.
Is there a bar available at The Old Custom House?
Yes, the hotel features a large bar serving local real ales and hearty pub food.
What type of breakfast is served at The Old Custom House?
The hotel serves an award-winning breakfast including a freshly cooked full English breakfast.
What is the closest public transport option to The Old Custom House?
Padstow Terminus bus stop is located just near the hotel.
Does The Old Custom House offer any beauty services?
An on-site beauty salon is available for guests seeking pampering services.
What are the unique features of The Old Custom House?
The hotel is known for its unique historical architecture and cozy décor.
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